Reference 5 min read
Frequently asked questions
The five questions every manager asks us, then the ones every rep asks in week one. Straight answers.
What managers ask
I don't want an AI talking to my customers.
It does not. Scout writes the message in your words and your rep sends it from their own phone. Scout never messages a customer, and the pipeline only changes when the rep says it did.
Can you tell me who my competitors supplied?
No, and nobody sees yours either. A permit names the builder, never the supplier. Territory tells you which jobs at your own customers you were not on, in your dollars; it does not and cannot say who was.
Does it write into our ERP?
No. Every ERP connection is read-only. ERP Connect mirrors your Prophet 21 accounts, orders and quotes so Scout can answer from them, and disconnecting removes the mirror; your ERP is never touched. Salesforce is the one system BuildMapper writes to, as new Leads, and only when you push.
My reps won't learn another tool.
They do not have to open one. The leads arrive by text with the pitch written; a rep replies quoted them 24k or won it and the board updates. The app is there for the map and the board when they want it, on their phone from the home screen.
What happens to our customer list?
It is read, the account names are matched to the builders on permits, and the file itself is deleted. Nobody at BuildMapper browses it, it is never shown to another company, never mixed into a shared pool, and never sold. The first twelve rows go to the model that reads your column headings, under terms that forbid training on them.
What reps ask
Where does the permit data come from?
Straight from each city's own public permit records. New permits land in BuildMapper every Monday. We do not buy lists from brokers or resellers, which is why the dates are fresh enough for timing to matter.
What regions are covered?
Today we cover British Columbia, Alberta and Ontario, and we are adding more. The Service Areas page lists every live city straight from the database, and takes requests for your region.
What makes a pin 'Hot'?
A fit score of 70 or more out of 100, and it has to pass the extra checks, which need a real reason tied to your profile: the right timing for your trade, a real relationship, or your kind of project in your area. The score adds up nine factors in five groups: Timing (38), Project fit (20), Location (19), Connections (30), Reachability (8). The full math is in "How the fit score works."
What's free, exactly?
The free trial is 25 project views or 14 days, whichever comes first, with no credit card and every app and Scout open while it lasts. Browsing the whole map, every score, and the table costs nothing. Opening a project's full details (address, builder, contacts) spends one view and keeps that project open for your account for good. After the trial, Starter is $99 a month for 100 views and Pro is $249 a month for unlimited views, Scout, and a seat for every rep at $99 each.
Why did a score change since yesterday?
Scores include time. Freshness points fade, and the best time for your trade comes and goes as a project ages. Changing your Targeting settings (trades, project types, value range) or the area you cover also re-scores the whole map.
Is there a mobile app?
BuildMapper runs in your phone's browser. Open it and add it to your home screen for a full-screen, app-like experience. Nothing to download. Same scored pins, same Scout, same board, built for the ten minutes between jobs.
Is my pipeline visible to anyone else?
Your contacts and pipeline are yours and never leave your account. On a team, each rep still keeps their own pipeline. The manager's Team Flow page shows how leads move per stage, each rep's funnel and win rate, which leads have gone quiet, and who owns which builder. It does not show your notes or your emails.
Do you sell my contacts or lead list?
No. Your contacts and pipeline are yours and never leave your account. BuildMapper does not sell or share them.
How does the calendar sync work?
A private, read-only feed link, unique to you. Add it to Google, Outlook or Apple Calendar once and the site visits, calls and follow-ups you schedule in BuildMapper appear beside your own events. It is one-way: your personal calendar is never read or changed, and you can reset the link any time to revoke the old one.
What happens if I cancel?
Your account stays read-only for 60 days so you can export your pipeline and contacts. After 60 days the workspace is deleted, except for legally required invoice records.
Does the declared permit value equal the project budget?
Rarely. It is the applicant's own estimate of the construction cost, declared to work out the fee, and it is usually on the low side. It leaves out land and soft costs. Treat it as a floor when sizing a job, and never as your revenue: your share of the build is a fraction of it.
Can my team use one account?
Teams get real seats, on Pro: the plan includes the first seat and every added rep is $99 a month with their own Scout. Invite by email or with a join code you can share, give each person a role, and Team Flow switches on for the manager: Monday's new permits grouped by the rep who should work them, routing rules, account ownership, and every rep's funnel side by side. Each rep keeps their own pipeline.
Is there a chat for the team?
Yes. Team Chat is in every member's sidebar the moment they join a team: channels the whole branch sees, direct messages only their people see, threads, reactions, files and search. Type # in a message to tag a project, a builder or one of your quotes; whoever reads it taps the tag and the real record opens. Mentions, replies to you and direct messages land in the bell.